Use of Images in E-mail
By Michael Turk, 03/11/2008 - 2:33pm

This wasn't supposed to be "Beat up on Hillary Week". It really wasn't. It just happens that this is the second thing in a week I've been given that just didn't work for me.

Below is the e-mail I just received from Team Hillary:

Hillary Clinton's latest e-mail

Now, I love images in e-mail. I like nice big, friendly images that complement the copy. I don't like big images that ARE the copy and this is exactly why. It is more and more common for e-mail clients like Thunderbird and Outlook to block images in e-mail. Unless you change the default behavior of the client, or add every list to which you subscribe to your address book, this is often what you get.

Hillary's folks would be better advised to dump the giant image and use text that won't get wiped out if images are off.

Question:

It doesn't seem to me as if using images rather than text offers any benefit other than the fact that the resulting message will look prettier. That assumes, of course, that images are enabled.

Are there any benefits that I'm overlooking? Is it easier to create these image emails than a text blast?

Also, in light of Google's recent update to its search algorithm to reflect the speed at which a site loads, it seems like campaigns - and pretty much anyone attempting to influence people - would be more attuned to matters of limited bandwidth and the reduced speed at which the image-laden emails load in comparison with their text counterparts. Or perhaps the difference in access times are negligible.

Like I said in the subject line: I had a couple of questions...

More about Hillary's email strategy here: http://tinyurl.com/yqa7bw

Images Versus Copy

I suppose it depends on what the content is. If you're trying to convey an emotional appeal, an image can be very compelling. I could see using images to complement the text in that case. If you don't see images, you can read the copy. If you do see them, you get both the message and the supporting visual.

In the case of Hillary's message above, it was truly baffling that they would use an image since the image (once you loaded it) was an image of... wait for it... COPY. They had created an image that was nothing but words. And it wasn't even terribly well formatted copy. There was no reason not to send it as text.

What's worse, is the text contains two links, but the second (the link to join the event committee) would not work if you clicked on it.

This is the loaded image (click to enlarge):

Thanks

Thanks for elaborating.

This seems to be a poor way to approach email for a few reasons:

1- Many people don't have images enabled. Even if I'm not worried about the safety of the images from the Hillary campaign, it's much easier for me to go onto my next piece of mail than it is to enable them.

2- As long as they're using images, they may as well actually use them well! Although they say that a picture is worth a thousand words, a picture of words is worth no more - and in this case, less - than the words themselves. It seems that the Hillary campaign is using images instead of text for some shortcut - whose benefit is still unbeknownst to me - rather than fully utilizing the strength of the medium.

3- You can share data more easily when it is in text form than when it is an image. This is especially important given the proliferation of such quick and informal information-disseminating venues such as blogs, Twitter and myriad instant messaging platforms. Even if you have images enabled, someone has to take the time to type out whatever information they want to share using those tools. With a text-based message, you can simply copy and paste. Simply put, information in text form has better legs than information in image form - particularly appealing/viral pictures aside.

I'd appreciate any feedback as to why Hillary is (mis)using email like this. Either on this blog or here: http://tinyurl.com/2umtaq



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