Epic Text Message Fail? Media Gets Biden News Hours Before Supporters
By Patrick Ruffini, 08/23/2008 - 5:52am

Shortly after 3 AM on the east coast, the long-awaited text message from Barack Obama announcing Joe Biden had finally arrived. But it was something short of letting the cat out of the bag. At 10:50 pm on Friday night, ABC News confirmed that Biden was getting Secret Service protection. The first official confirmation that I could find came from CNN at 12:45 a.m. The promised "be the first to know" text message came a full two hours later.

What seemed like a brilliant exercise in media management devolved into a late night rearguard maneuver. All day Friday, the Twitterverse was on pins and needles waiting for their text message. (A number of us with iPhones probably jumped when we received one earlier in the day from AT&T promoting a software upgrade.) By 6 p.m., as the evening news cycle was closing, it was clear that no text message would come on Friday. The Obama campaign had kept the waiting game going for one more day. Again, seemingly brilliant.

But as Friday evening turned into night, it became apparent that the campaign was going to run into sequencing and logistics problems. Sure, the campaign could wait to send the message minutes before the nominee took the stage at the Old State Capitol in Springfield, Ill. But that ignored the fact that the nominee had to get to Springfield. And with the media camped out in front of each of their houses, how exactly were they going to do that without getting noticed?

Add to this the fact that text messages are best sent during the day or evening hours. Many mobile apps actually prevent you from sending messages after 9 or 10 pm or before 7 am in a given time zone. With the West Coast included, this limits the ideal time to send a message until late morning in the east.

So, the 3 AM message seemed unplanned, a response to the media's confirmation of the Biden pick. A number of people on Twitter reported being awakened by the message, never ideal.

The bottom line: by stringing everyone along, Obama's camp waited too long. They didn't coordinate the logistics of securing the nominee with the actual notification process. Though I'd love to think that the Secret Service would move in in response to a text, in the real world that probably isn't going to happen yet.

Not that I suspect the Obama campaign is crying over this. The Wall Street Journal reported that Obama netted 3 million cell phone numbers out of the deal.

It's 6am EST and I still haven't been TXTed

From a tech point of view, the mass txt message seems to have failed. And Patrick is right, waking people up at 3am isn't fun, or funny. I somehow doubt they were trying to see if Hillary was going to pick up the phone.

But from an earned media standpoint, and an organizing standpoint, the mass txt experiment looks pretty successful. Three million names is phenomenal, especially if they can now segment them by zipcode.

Micah

Tech President needs to challenge themselve on this.........

For all the use of technology the Obama campaign is praised for, they still do not seem to be able to make the best use of it. Even I got that stupid VP text message. So what? I am not an Obama supporter. The Obama campaign appears not to know what to do with the data they are getting or how sort it out.

Worse yet, they have no idea how best to deal with the support they do get. Obama spent as twice as much money on advertising than McCain raised last month, yet Obama is tied in the polls. If I was an Obama supporter, I would have a lot of concerns about being scammed by slick marketing. Why is it that when Obama spends money on ads, the polls favor him even less?

Groups like Moveon are giving away Obama buttons and bumper stickers. Are there limits? How many of these buttons going to Obama fans in Kenya and Indonesia, who are not US voters?

Here are questions which need to be answered: Is Obama just a cult of personality exploiting money from his supporters? Is his campaign merely exploiting feeble-minded people who are emotionally distraught over the state of the world? Is technology merely empowering the meek, ignorant and naive people who do not have ability to resist a cult of personality like Obama?

Normal people

Take a step out of your political professional/junkie shoes for a moment. Normal people simply don't sit in front of their computers on a Friday night, refreshing the political insider blogs of ABC News and CNN. When word broke even later on TV, it was extremely late on Friday night, not exactly the time of high viewership. Isn't it quite likely then, that for the vast majority of people who opted in to receive that text message, that the Biden pick was in fact breaking news?

I don't think we'll ever know the concrete numbers, but I do think it's quite presumptuous to assume that all 3 million people who signed up had the news spoiled for them because it was spoiled for you.

How do you not plan for that?

The selection of the VP is one of the most planned out exercises that a campaign goes through.

It seems really odd to me that they didn't have a plan in place to get the text message out quickly when the media leaked it.

Does it really take 3-4 hrs to get a 146 character text message out the door?

I could see it taking that long if they didn't have the website ready to change over to the new Obama/Biden look, but once again if that was the reason for the delay its incredibly poor planning on their part.

I would have thought they would have had the internet team create a separate version of the website for each possible candidate to 1) prevent leaks from their internet team and 2) to be ready to go if the media leaked it or if some other event caused them to move up the deadline.

This would have also prevented the unfortunate coincidence of having people on the East Coast receive the text message at 3am...



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